Återbetalningspolicy

Returns

 We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, unwashed, free from odours, stains, hair, or damage, and returned in their original packaging with all tags attached. Items that show any signs of wear or use will be rejected and returned to the customer at their expense.

All returns must be requested and approved in advance. Items sent back without prior authorization will not be accepted or refunded.

Return requests must be submitted to: sale@sally-sheep.com

Condition Requirements

To qualify for a refund, the item must be in the same condition as received. The following conditions disqualify an item from return: • visible wear or use • washing or cleaning • odours (including perfume, detergent, smoke, sweat) • stains, dirt, or marks • pet hair or lint • damaged packaging • missing tags or accessories We reserve the right to deny any return that does not meet these requirements. 

Shipping Costs & Deductions

Shipping costs are non‑refundable. 

If the customer received discounted or subsidised shipping (including 50/50 shared shipping), the seller‑covered portion of the shipping cost will be deducted from the refund.

Customers outside the EU are responsible for all return shipping costs.

Wear & Tear

Policy Normal wear and tear is not considered a defect.

Products used for several weeks or months are not eligible for refund or replacement due to wear, including: • zippers • seams • fabric pilling • stretching • softening of wool

Damaged or Incorrect Items

 Customers must inspect their order upon delivery and report any issues within 48 hours. Claims submitted after this period may not be accepted. Refunds Refunds are issued only after the returned item has been received, inspected, and approved. If approved, the refund will be processed to the original payment method. If a return is rejected due to condition, the customer may choose to have the item returned to them at their expense.

Chargebacks & Payment

Disputes By placing an order, the customer agrees to contact us before opening any payment dispute or chargeback. Filing a chargeback while the order is in transit, delayed by the carrier, or not yet delivered is considered a violation of this policy. We provide full proof of shipment, tracking, and delivery to the payment processor. If a dispute is resolved in the customer’s favour, all shipping costs, discounts, and seller‑covered fees will be deducted from the final refund.

We reserve the right to refuse future orders from customers who file fraudulent or unjustified chargebacks.

Non‑Returnable Items

We do not accept returns for: • sale items • gift cards • custom or personalised products • items returned without authorization • items not meeting condition requirements

EU 14‑Day Cooling‑Off Period EU

customers retain the legal right to cancel their order within 14 days. Items must still meet all condition requirements listed above.